NOTE: DUE TO THE DELAYS AND INCREASING LOSS OF PACKAGES, AN INSURANCE WILL BE ADDED TO THE CHECKOUT AUTOMATICALLY FOR ORDERS OVER $ 400.00.

WARNING: CUSTOMERS USING FREE SHIPPING SERVICE, PLEASE NOTE THAT ANY ERROR IN MAILING ADDRESS, REFUSAL OF PACKAGE, OR NOT AVAILABLE FOR DELIVERY, WHICH RESULTS IN THE PACKAGE BEING RETURNED TO OUR WAREHOUSE, WILL INCUR A RESTOCKING FEE OF 10% OF THE TOTAL ORDER AMOUNT TO BE REDUCED FROM THE REFUND. IN THE CASE OF FREE SHIPPING, AN EXTRA CHARGE MAY BE ADDED TO THE DEDUCTION (DEPENDING ON THE ORIGINAL SHIPPING COST).

CUSTOMERS MUST REVIEW THE ORDER CONFIRMATION EMAIL AND BE SURE THAT ALL THE ORDER INFORMATION IS CORRECT, INCLUDING THE SHIPPING ADDRESS. IF THERE IS ANY ERROR, MAKE SURE TO SPEAK DIRECTLY WITH A REPRESENTATIVE ASAP TO MAKE THE CORRECTIONS.

TOBACCO 305 MIAMI SHALL NOT BE LIABLE IN ANY WAY FOR ERRORS IN THE SHIPPING INFORMATION OF ORDERS PLACED ONLINE DIRECTLY BY CUSTOMERS, WHETHER BEEN BY HUMAN ERROR OR THE SHIPPING CART SOFTWARE. CUSTOMERS MUST MAKE SURE THEY HAVE THE RIGHT EMAIL REGISTER IN OUR SYSTEM TO RECEIVE THE ORDER’S NOTIFICATIONS

WE DO NOT SHIP ON WEEKENDS. WE DO NOT SHIP OUTSIDE USA.
WE ARE NOT RESPONSIBLE FOR STOLEN ORDERS. BEFORE ANY SOLUTION OR HELP FROM OUR PART ON STOLEN ORDERS, OR CASES CLAIMED AS “NOT DELIVERED AS SHOWED”, CUSTOMERS MUST PROVIDE A CLAIM NUMBER OPENED WITH THE SHIPPING CARRIER.


All claims must be received no later than 15 days after the shipment date.

The following States are excluded from our FREE SHIPPING promotion: Hawaii, Alaska, Virgin Islands and Puerto Rico.

Please allow 24-48 business hours for processing.

Estimated time of arrival starts from the date the order is shipped.

All Shipping prices will be display at Checkout Page.

You will receive an email confirmation once the order is shipped containing the tracking number.

Please allow up to 48 hours for the tracking number to register with the shipping carrier.

You must be 21 year of age or older to order cigar products or cigar accessories.

FAA Regulations and safety hazard laws prohibit the shipment of lighters via Air.

Large items (Humidors) may not qualify for FREE Shipping.